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State of Hawai'i Pre-Travel Testing Program:

Travelers who, prior to boarding the last leg/flight TO Hawai'i, provide written confirmation from a state-approved COVID-19 "trusted testing" facility of a negative test result from a test administered to the traveler in the US mainland, within 72 hours of the scheduled departure time (to Hawai'i) will be exempt from a 10-day mandatory quarantine (in Hawai'i). Other critical processes also apply so please read through all of the information below.

We cannot accommodate anyone in any accommodation type who....
1. Tests positive prior to departure from the US mainland gateway airport
2. Does not receive their test result prior to departure from the US mainland gateway airport
3. Does not successfully upload their test result and complete a State of Hawai'i Safe Travels account prior to departure from the US mainland gateway airport

DETAILS OF PRE-TRAVEL TESTING
  • Only test results from “trusted testing partners” approved by the Hawai'i State Department of Health will be accepted! All of the following testing partners provide state-approved tests, specifically, a “state approved COVID-19 test” means a WITNESSED FDA-authorized NAAT test processed through a CLIA certified lab, to determine the presence of active COVID-19 infection, that has been approved for use by the State of Hawaii Department of Health. 
  • Trusted Testing Partners VIEW BY CITY - Courtesy of Hawaiian Airlines, OR...
  • AFC Urgent Care Portland, Oregon. All travelers ages five and up are able to visit their local AFC location, no more than 72 hours before their flight departure time in compliance with travel requirements, for a pre-travel COVID-19 test. A printed version of test results will be provided to the traveler(s) prior to leaving the AFC center.
  • American Airlines at DFW
  • American Samoa Department of Health at the Tafuna Health Center Clinic
  • Atlas Genomics Seattle, Washington. Expedited same-day results are available for those travelers utilizing our Renton or Bellevue locations.
  • Bartell Drugs in partnership with Alaska Airlines, Bartell Drugs offers testing at select locations. Tests available for ages five and older. Appointments are required at least one day in advance. Guaranteed results within 72 hours.
  • Capstone Clinic State of Alaska: Capstone has six full-service health care facility locations on Alaska’s road system and at the Ted Stevens International Airport and numerous regional airports statewide.
  • Carbon Health with Alaska Airlines. Recommended for Alaska Airlines passengers. Next day results. Tests available for ages five and older.
  • CareNow Urgent Care at DFW with American
  • CityHealth Urgent Care with Oakland Airport: CityHealth Urgent Care and its team of expert clinical staff and infectious disease physician consultants offer testing utilizing state-of-the-art Abbott Lab instrumentation for results in 15 minutes. Tests available for ages five and older.
  • Clarity Lab Solutions as Clarity Mobile Ventures at LAX, terminal 6. Results within 24 hours. Recommended. 
  • Color with United Airlines for United Airlines passengers ONLY flying out of SFO. Recommended. Tests available for ages five and older.
  • Costco/AZOVA at-home, observed FDA-authorized COVID-19 saliva rt-PCR
  • Discovery Health MD  Testing at DoubleTree Hotel at Southcenter Shopping Mall (south of Seattle) and now also available inside SEA (Seattle-Tacoma Sea-Tac) airport. Expedited same day or next day results and a choice of nasal swab or saliva test. Tests available for ages five and older. 
  • GoHealth Urgent Care at SFO with United. 15 Minute Results. Recommended.
    Rapid COVID-19 Testing—with results in 15 minutes—is available at designated centers in the greater New York metropolitan area, the Portland, Oregon & Vancouver, Washington area, the San Francisco Bay Area, Hartford and South Eastern Connecticut, Winston-Salem and Charlotte, North Carolina, St. Louis and Springfield, Missouri, Oklahoma City, Oklahoma, Northwest Arkansas and Delaware. Testing also offered on Level 1 of the International Terminal at the San Francisco International Airport (SFO).
  • Hawaiian Airlines using Worksite Labs & Vault
  • Kaiser Permanente for members
  • LetsGetChecked with American Airlines
  • Oakland Airport with CityHealth Urgent Care
  • United Airlines with Dignity Health-GoHealth Urgent Care at SFO
  • University of Washington Medicine at community testing collection locations
  • Walgreens Testing is available at no cost to eligible individuals who meet CDC criteria. Tests available for ages five and older. All drive-thru testing locations operate outdoors and patients do not leave their vehicles. Appointment required.
  • Walmart with Quest Diagnostics
  • WestPac Labs through select participating providers
  • Worksite Labs Drive-Thru with Hawaiian Airlines at SFO and LAX (coming soon)
  • VaultHealth.com May be seeing some delays in returning results due to high demand. At-home tests with real-time audio-visual supervision are available with Vault Health, the first FDA-authorized saliva test. Tests available for ages five and older. Tests are mailed with accurate results in 72 hours or less. Vault does not schedule in advance. You just log on when ready to test during their operating hours. We understand the wait-time for tests may be less than indicated upon initial log-in.
  • VaultHealth with Hawaiian Airlines
  • XpresCheck Airport based wellness center specializing in COVID-19 testing, currently BOS and JFK, swab or saliva, express service available.
For travelers from Canada, the state is ONLY accepting a negative NAAT test from the following partners, and you must be flying with Air Canada or WestJet (as of December 9th, 2020). Please go to AirCanada and WestJet websites respectively to view details on each testing location.

Canadian guests, please be advised that you will need a PCR covid-19 test to taken with 72 hours of your return flight to re-enter Canada. Please see Canadian government websites for other details. PCR tests on Maui for travel back to Canada can be arranged with:
  • CVS Health (Longs Drugs). Appointments may be scheduled up to two days in the future at select CVS Pharmacy drive-thru locations. Tests available for ages 12 and older. Pre-registration required. More information at cvs.com/selfpaytesting.
  • Minit Medical. Three clinics on Maui with drive-up testing available. Appointment required. More information at 808-667-6161 and minitmed.com
  • Modo MD for at-home testing done by a medical professional. Tests start at $380 per person with expedited options for receiving your results. https://modomd.com/covid-19-testing/  

Travel Process Summary:

  • Children ages 4 and under do NOT need to get a COVID-19 test prior to travel. Children 5 and up MUST have a test. 
  • Travelers pay for the test cost at the time of testing. When scheduling your test be sure to select the self-pay option vs. trying for a test covered by insurance. Most insurance providers will not cover a test for travel. Doing so may cause your test results to not return prior to departure as required.
  • All travelers must Aldo download the state’s Aloha Safe Alert app or another approved Google exposure notification app. This means that if you are coming from another state that has their own system and you have that on your phone already, all you need to do is come through and show it to the screeners at the Maui Airport upon arrival. Those who arrive on Maui and have not downloaded the app will be asked to download it. Learn more and Download the Aloha Safe Alert app here: https://www.alohasafealert.org 
  • Beginning May 4, 2021, all arriving passengers are required to take a mandatory secondary post-arrival rapid covid-19 test. The secondary test will be a rapid covid-19 test administered to passengers upon arrival at Maui’s Kahului Airport (OGG) and will be paid for by the County of Maui. Please be advised that this secondary test is IN ADDITION to the pre-travel covid-19 test discussed above. EXCEPTION FOR FULLY VACCINATED TRANSPACIFIC TRAVELERS: Maui County will provide an exception for FULLY VACCINATED transpacific travelers from the post-arrival SECONDARY covid-19 test requirement with PROOF OF VACCINATION. Fully vaccinated means receiving both doses of the Pfizer or Moderna vaccines or one dose of the Johnson & Johnson vaccine, plus completing 14 days after your final dose. Proof of vaccination means presenting your original CDC vaccination card or certificate of vaccination downloaded from the CDC’s Vaccination Administration Management Systems (VAMS). 
  • ALL CHILDREN AND ALL ADULTS, REGARDLESS OF AGE, MUST BE PRE-REGISTERED IN ADVANCE OF DEPARTURE from the mainland gateway airport via an account at Travel.Hawaii.gov. The account may be set up in advance, however it must be set up a minimum of 24 hours prior to travel. Within the Travel.Hawaii.gov account all travelers will also be required to complete a brief health survey within 24 hours of travel or at the same time as when you check in for your flight on-line. The last step will be uploading a negative test result to the Travel.Hawaii.gov account for everyone 5 years of age and up. Uploading test results must be done as soon as you receive the results and no later than upon boarding your departure flight for Hawai'i. Children 17 years of age and younger may be included in a parent or guardian's "Safe Travels" account. You will need to know the street address for your accommodation and our firm's name and contact information to complete your profile. 
IMPORTANT: 

Fly direct to Maui! Schedule a direct flight instead of connecting in Honolulu (HNL) to avoid having to go through arrival screening twice and to avoid having to create 2 separate QR codes. Please do not leave the airport or otherwise "layover", because doing so will trigger a quarantine or other complications. We will not refund private accommodation payments should you have to leave the state or go into quarantine at a hotel. 

If renting a resort villa! Upon arrival in Hawai'i you will need to have ready all of the following information to show at the airport and again upon check in at your accommodation. Be sure to have printed and available all of the following: 

    1. Your accommodation name and address, contact information for your rental agent (us!), County of Maui Short-Term Rental (STR) Permit # (required for a licensed non-hotel zoned private home - specifically Sapphire Seas, Mango Surf, Moana Hideaway, Opal Seas, Coral Gardens, . Sea Shells Beach House, Wailea Sunset Bungalow, Wailea Sunset Estate, Coral Gardens Estate, Hawaiiana House, The Empress and others, are private homes with hotel-zoning and they do not have and do not need Maui County Short-Term Rental "STR" permits.
    2. QR code from the Safe Travels website showing your updated testing status as having been approved upon screening at the airport after arrival. Specifically, the "quarantine no/exempt yes" status should be showing and your accommodation will check that information upon arrival.
    3. A printed copy of your negative COVID-19 test result 
    4. Vaccination certificate (if applicable)
Other! 

    1. Travelers should expect thermal temperature scanning during travel. Travelers with fever over 100.4 will undergo additional screening. 
    2. You will also be asked to complete a Department of Agriculture declaration form on-board your flight. 
    3. Masks or appropriate face coverings are mandatory within airports, on airplanes, and in all public spaces including shared swimming pools and all common areas within resorts. 
    4. Please wear your face covering throughout the check in and greeting process until our staff leave your accommodation. Rent a private home and "go bare" as no facial coverings are required after check in at your own private home. 

MORE INFORMATION:

  • State of Hawaii Department of Health: Phone 1-855-599-0888 (10am-10pm Hawaii Standard Time)
  • County of Maui COVID-19 Help Line: Phone 1-808-270-7855 (8am-7pm Monday-Friday and 9am-4pm Saturday-Sunday Hawaii Standard Time)

PEACE OF MIND IN PARADISE PLAN:

 Peace of Mind in Paradise Plan 
What is the Peace of Mind in Paradise Plan? It’s a relaxed and enhanced cancellation and delay/re-schedule plan that is intended to make it easy and worry-free for you to re-organize a new trip to Hawai’i, if you or a member of your traveling group experience bona-fide covid-19 related sickness and you need to cancel your trip, or if the State of Hawaii installs a new quarantine requirement. Should either event occur, you’ll be able to delay your trip, save a credit for future, and gain additional useful benefits.

2020 Delayed Guests! If you were scheduled to visit this year and you were unable to travel as scheduled due to the state’s quarantine requirement, and you opted for the Peace of Mind in Paradise Plan (delay your visit with a credit), we are open for replacement reservations now, and all of the wonderful benefits promised to you will apply. For another copy of your personalized credit statement reach us at Info@PrivateParadiseVillas.com or phone 1-888-875-2818 ext. 6.

New Reservations! The following plan applies to all NEW reservations placed after October 15, 2020.

ALL MONIES PAID TO-DATE ARE A FUTURE CREDIT! Payments you’ve already made to Private Paradise Villas will remain on file as a future credit. You can use the credit all at once in a single future visit or split up the credit over multiple future visits, with all re-scheduled visits and the rental credit to be fully utilized within 3 years of your original reservation dates please.

CSA/GENERALI INSURANCE COVERAGE MOVES WITH YOUR RESERVATION! If you elect or need to change your visit dates due to COVID-19 related quarantine or for other pre-approved reason other than sickness, and you purchased the CSA/Generali insurance (Trip Protect or Damage Deposit) it will move with and be available for and applicable to your future reservation, so the cost of the coverage is not lost. We automatically manage the transfer for you in-house.

OFFERING ALTERNATIVE PROPERTIES WHEN YOU RE-SCHEDULE IN THE FUTURE! The collection of wonderful vacation properties managed and offered for rent by Private Paradise Villas may change from time to time. Although it’s unusual, it is possible the same property may no longer be offered as a rental when you are ready to re-schedule, or the property may not be available for the dates you wish to travel. You are not required to rent the same property in the future. You may apply your credit to any dates and to any property selection. 

IF YOU NEED TO RE-SCHEDULE MORE THAN ONCE, IT’S OK! You will have the freedom to take another credit or to re-schedule a 2nd time, within 3 years of your original reservation, if additional new travel restrictions or a quarantine are re-instated by the State of Hawaii or in your home country, and you are unable to use your replacement reservation due to new or revised government policy.

CHANGING SEASONS MAY SAVE YOU $! A replacement rental is subject to the published rates for the new dates and property chosen. The low rent seasons when your credit will get you the most property or the best location are from after Easter until early June or after Labor Day until the week prior to Thanksgiving or in early December. 

What if test results are not ready by the time my companions or I are due to board the last leg of our journey, the last flight before we arrive in Hawai'i? 

If your COVID test result is not available you may not board. 

Taking your test on a timely basis gives you extra privileges!

You will qualify for a complimentary date push-back if you can document the fact that you took your COVID test within the first 8 hours of the 72 hour window prior to your original scheduled flight departure time, but your test result is not available by boarding time. We will allow you to delay your arrival until you gain your negative test result, up to 3 days into the future, if your rented property is available for an immediate “date push-back”. If we can't push back the property you rented, and you want to still travel up to 3 days later, we will try to find a suitable alternative property and will re-assign your rental, but it is based on availability and specific policies related to the property.

Your test results are late but you want to travel as soon as your result is available, meaning you will have a shorter trip: 

If you tested within the first 8 hours of the 72 hour window prior to your original scheduled flight departure time, but your test result is delayed and you cannot depart as planned, but you wish to travel as planned once you get your negative test result, we will grant you a future rent credit for up to 3 lost nights, to be used within the next 3 years at any property we manage at that time, subject to rates as advertised and the minimum rental term for the property. Most properties have a 5-7 night minimum rental term, so your 1-3 night credit will serve as a partial payment.

What if I did not take my test on a timely basis or I did not use a State of Hawaii Trusted Travel Partner, but I still want to complete a portion of my original reservation?

If you took your test late, meaning you took your test more than 8 hours into the 72 hour window prior to your original scheduled flight departure time, there is no refund for late arrival or unused nights, per your original Guest Rental Application and Agreement, however you may still later check in to your accommodation with a minimum of 24 hours advance notice to us and written permission by reply email from us. Your visit will then be for fewer nights as you will need to depart as originally scheduled. If dates are available to extend your stay and you wish to purchase extra nights, we would be happy to accommodate you subject to payment and a minimum of 24 hours of advance notice to us and written permission by reply email from us.

What if any of my traveling companions or I receive a positive COVID test result prior to boarding?

If you or a traveling companion test COVID positive you will be denied boarding. Hopefully you already purchased some form of trip protection as you may be eligible for reimbursement of covered non-refundable trip costs due to COVID diagnosis or sickness, depending on the plan you purchased. See the discussion regarding the CSA/Generali coverage we offer below. We strongly recommend you purchase coverage. If you do not purchase coverage and you or a traveling companion test COVID positive, with proof of a positive test, we will allow you to delay your trip with a future rent credit to be used within the next 3 years at any property we manage at that time. There will be no refund, but you will be able to take advantage of a future rental credit.